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Advisor HR Service Centre

Location: 

Whitby, ON, CA, L1N 9X1

Req ID:  15121

BE THE GENERATION to challenge and change.

At Ontario Power Generation (OPG), our values are our strengths. They are fundamental truths about us that don’t change. Safety. Integrity. Excellence. People and Citizenship.  We operate a diverse portfolio of generation assets including nuclear, hydroelectric, biomass and solar, and offer challenging and unique work opportunities. BE THE GENERATION to power tomorrow.

 

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, personable and results driven HR professional to join our team in the role of HR Service Centre Advisor for a 12-month contract opportunity based in Whitby, ON.  

 

This role will be responsible for acting as a first point of contact for individual employees, managers and pensioners, triaging issues and co-ordinating the provision of services to clients, as well as providing operational support to Human Resources (HR). Answers incoming calls and inquiries from internal clients and help in the co-ordination, roll-out and delivery of HR programs to ensure that high levels of client service are met and issues are resolved in a timely, professional manner.

 

This is an exciting opportunity to work in an environment where you will contribute to Ontario Power Generation’s continued growth and success in generating safe, clean, reliable low-cost power in a sustainable manner.

 

KEY ACCOUNTABILITIES 

  • Respond to incoming calls and inquiries from internal clients at all levels in the organization, maintaining timely and accurate inquiry and resolution records, and escalating complex inquiries and cases as per established procedures.
  • In responding to calls, actively listen and probe to ensure that the complexity of the inquiry is fully understood and that appropriate options are considered.
  • Coach clients on the use of web self-serve and respond to resolve/general inquiries related to HR policy, programs, and processes not addressed fully on the web self-serve.
  • Provide advice to employees and supervisors regarding the application of collective agreement terms and associated processes.  Interpret and explain the application of clauses of Collective Agreement, directives, guides, and policies.
  • Provide advice to employees and supervisors regarding the application of other HR policies, such as recruitment, compensation and benefits etc.
  • Identify gaps and deficiencies in the knowledge base content and web self-serve, working closely with subject matter experts and specialists in HR and other shared services organizations to make the necessary updates.
  • Monitor the database and through discussion with peers and team alignment meetings identify and create the need for knowledge based articles based on trending data.
  • Respond to and coordinate inquiries from employees and supervisors that may require follow up with other departments.  Follow up with Centre of Excellence’s within HR and other business units to ensure that routine cross functional inquiries are well understood, and responded to in an accurate and timely manner.  Research various options for resolution and provide clients with either a recommended approach or approved alternatives.
  • Assist  in the coordination, roll-out and delivery of various HR programs and processes, including:
    • Supporting the delivery of mass and targeted communications through e-mail and/or web self-serve
    • Gathering inputs from clients
    • Updating various databases and tools as required
    • Reinforcing key messages when dealing with clients directly
  • Provide support in testing system enhancements and upgrades to current platform.

 

EDUCATION

  • Post Secondary Education in Human Resources
  • Working towards a CHRL designation would be considered an asset

 

 QUALIFICATIONS

  • Strong service approach with sound knowledge of human resource principals and processes, and must be able to provide advice and operational support on a variety of HR matters;
  • Labour/employee relations experience in a unionized environment is considered an asset;
  • Interest in being able to provide advice on interpretation of collective agreements is considered an asset;   
  • Strong interpersonal skills, must be a trusted advisor with experience in building, shaping and maintaining positive relationships and partnerships with a wide variety of internal and external stakeholders (business unit leaders, line managers, colleagues, union representatives, etc.);    
  • Proven track record on delivering results, and the ability to work in a fast-paced changing environment while effectively managing and adapting to multiple changing priorities;
  • Ability to communicate effectively, possess excellent written and verbal communication skills;
  • Ability to quickly understand business processes and navigate organization and support systems to deliver results to client groups;
  • Commitment to high standards of procedural safety and regulatory compliance;
  • Proficiency in MS Office (Word, Excel, PowerPoint and Outlook);
  • Experience and solid understanding working with HRIS systems.  Experience with SAP and Success Factors is considered an asset;

 

WHY OPG?

As Ontario’s largest clean energy generator, OPG offers an exciting combination of challenging opportunities and career diversity in a work environment where safety is a fundamental value. Being an OPG employee means you can apply your knowledge, broaden your skills and make a valuable contribution to an organization that is vital to Ontario's success.

At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change.  Safety. Integrity. Excellence. People and Citizenship.  

 

Here's why OPG might just be the ideal workplace for you:

  • Exceptional range of opportunities province-wide
  • Long-term career growth and development opportunities
  • Electricity is vital to the province

If you are looking to learn from others and be part of something important, and you are excited about the future of power generation, you will find the right fit at OPG.

 

Our promise to you:

  • We care about the safety and the well-being of our employees. It is our utmost priority.
  • A supportive work environment where you can be your best every day.
  • Opportunities to stretch and develop in our diverse lines of business.
  • Provide spaces for innovative thinking and solutions, such as Launchpad or X-Lab.   
  • Offer different ways for you to give back to communities where we operate.
  • We support employment equity and diversity.

 

APPLICATION PROCESS

Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., July 12, 2020.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

 

ACCOMMODATIONS

OPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.

If you require information in a format that is accessible to you, please contact AODA@opg.com