ServiceNow Platform Management Developer

Status: Contract (Up to 24 Months)

Working Conditions: Hybrid

Education Level: 4-Year University education in Computer Science, Software Engineering, or a related field.

Base Location: Oshawa, ON

Shift: Days

Travel: 10%

Deadline to Apply: May 5, 2026

Salary Range: $1,664.34 - $2,583.30 Per Week

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of ServiceNow Platform Management Developer.

Reporting to the Senior Manager IT Services, this position is responsible to Lead end-to-end ServiceNow release delivery by coordinating upgrades/patching, promoting changes (Dev → Test → Prod) via approved change/release processes and tools (update sets, source control, ATF/CI-CD), validating deployments, troubleshooting issues, maintaining CMDB accuracy, and producing runbooks, release notes, and stakeholder communications.

KEY ACCOUNTABILITIES 

• Support and maintain multiple ServiceNow modules (ITSM, ITOM, CMDB, HRSD, and custom apps) to ensure stability, compatibility, and platform best practices.
• Promote configuration and code changes from Development → Test → Production using approved release and change management processes.
• Execute smoke tests and post-deployment validation after upgrades, patches, and releases to confirm success and detect regressions.
• Troubleshoot and resolve platform issues including integrations, workflows, performance degradation, and failed deployments.
• Develop and maintain operational documentation including technical documentation, release notes, and runbooks.
• Prepare stakeholder communications and presentations (e.g., PowerPoints) for both technical and non-technical audiences.
• Use and support ServiceNow development tooling such as update sets, source control, ATF, and CI/CD pipelines (where applicable).
• Manage CMDB data quality and accuracy through governance, monitoring, and remediation activities.

QUALIFICATIONS

• 4-Year University education in Computer Science, Software Engineering, or a related field (RA)
• Over 4 years of experience supporting and delivering ServiceNow platform changes across multiple modules, including promoting releases through Dev/Test/Prod, performing post-deployment validation, troubleshooting issues, maintaining CMDB data accuracy, and producing technical documentation.
• 4+ years of hands-on experience planning and executing ServiceNow platform upgrades and patching across non-production and production environments.
• Experience supporting multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, HRSD, and/or custom applications) with strong knowledge of platform best practices and compatibility management.
• Proven ability to promote configuration and development changes through Dev/Test/Prod using formal release and change management processes.
• Demonstrated experience performing smoke testing and post-deployment validation, identifying defects/regressions, and driving remediation.
• Strong troubleshooting skills across ServiceNow (integrations, workflows, performance issues, and failed deployments) with a structured root-cause approach.
• Valid ServiceNow Certified System Administrator (CSA) certification (mandatory), plus proficiency with ServiceNow development tools such as update sets, source control, ATF, and CI/CD pipelines (where applicable).

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact AODA@opg.com

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro. 

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at https://jobs.opg.com/.  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

#LI-Hybrid 

Please note: All job postings at OPG are to fill existing vacancies within our organization. 

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.